The Claim Process

Our Claims Program is designed to provide:

  1. Premium Service
  2. Quick and Fair Results
  3. Help you understand Your Insurance

How it Works

What we will do:

Gather the facts of the accident (This includes but is not limited to):
– Recorded Statements of those involved in loss and witnesses.
– Obtain Police Reports.
– Obtain Injury Reports.
– Obtain photos of loss.
– Have an “In-House” appraiser inspect the damaged property.

Review facts of the loss in detail (This includes but is not limited to):
– Review Coverages.
– Review facts of loss.
– Compare all material available.
– Determine Payment amount.

What you should do:

– Get the Police to inspect the loss.
– Take pictures of the loss.
– Submit your claim. Please only submit your claims once, as multiple submissions can delay the claims process.
– Provide all information to your claims adjuster.


After you submit your claim, you will be assigned your own personal adjuster who will help you resolve your claim; your adjuster will be with you from the time you submit your claim until it is fully resolved. Your adjuster will be gathering facts about your coverage and claim, so please be patient. You will receive a call as soon as the basic information has been gathered. This helps speed up the claim and can, in some cases, make it so only one call is necessary.

  Disclaimer: All claims have differing facts and need special attention. Your claims may not be handled exactly like the aforementioned. This web-site is for informational purposes only, and does not represent actual steps taken for all claims. Always contact your adjuster for information on your personal claim.